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Frequently Asked Questions

Q) DO I HAVE TO PAY VAT.

A) Yes. 20% will be charged to UK customers and all EU customers who do not provide VAT number.

Q) WHEN WILL MY ORDER BE DISPATCHED?

A) Any orders placed before 3pm will be dispatched same day (EU customers may vary).

Q) DO YOU SHIP TO MY COUNTRY?

A) At the moment, we mainly ship to the EU, USA and Canada.

Q) HOW OFTEN ARE NEW STYLES ADDED TO THE SITE?

A) New styles are added to the website on a daily basis.

Q) CAN I SPLIT PACKS?

A) Only if you place the order over the phone, or by visiting our Showroom. This option is not available online.

Q) CAN I TRACK MY ORDER?

A) Yes. If your order has failed to reach by the day stated, contact us at zuppe@btconnect.com and we will forward tracking details.

Q) DO YOU SELL INDIVIDUAL ITEMS?

A) No we only sell in packs.